FAQ

Here are the answers to our most commonly asked questions:

How to buy an Axiom?

Currently we are selling the majority of our Instruments through online sales on a first come first serve bases. Right now, we just don’t have the resources to devote to correspondence and organization of other sales methods. We have some fun ideas of how to play with sales in the future and will keep you updated but for now just keep watching your email for available instruments.

What is your price?

Current Axiom pricing for our standard model instruments ranges between $2,000-$2,500 USD. Factors that can effect the price are number of notes up top, custom aesthetics, specialized materials, extra notes, ultra low scales, tak tones, and bottom notes.

What forms of payment can I use?

Currently we accept payments through bank transfers and Paypal. For international buyers, Paypal sometimes adds fees for currency conversion around $20-$50 USD.

What are the prices for shipping?

We ship to most places world wide. U.S Domestic shipping usually ranges between $80-$180 USD. International shipping can range between $80-$400.

What size is the Axiom?

The inner diameter is 22”, same as the original Halo diameter. With the rim, it is just under 24” from end to end.

Do you provide a case?

If you would like a case with your instrument, we sell a custom armored soft cases bags made for us by Namana, with a large pocket with our logo on the front, and backpack straps for $200.

Will my pan go out of tune if it gets hot?

No. We kiln our instruments multiple times during our early tuning process before the Handpan is glued to ensure maximum tuning stability. It is common for tuned steel to move in pitch temporarily while in direct sunlight but rest assured it will return to its original tuning when it cools. We do everything we can to greatly minimize this effect though it is not recommended to play the instrument firmly while hot, It can be subjected to the high heat, like in the trunk of your car all day on a hot day, without damage to the note as long as the instrument is not played strongly while hot. However, do your best to keep the instrument protected from extreme conditions.

What Models do you offer?

We build 2 different models currently. One is made from our Nitrided Hydroformed material. The other is made from a Higher Carbon Raw hand sunk material.

The Raw material is more challenging for us to work with and tune, so we likely will not be doing many. The slightly higher carbon seems to give the instrument a thick and rich tone, a lovely unique timbre with a long sustain. The Raw also has a beautiful aesthetic quality to it. It is extra shiny and very often the colors come out quite vivid. They do however require some extra care and maintenance to keep rust free. It is not recommended for lots of outdoor playing in very humid environments, yet even in these places, those who stay on top of cleaning and oiling their instruments seem to have no problem as long as the instrument stays dry and off of sweaty laps and other compromising moist environments.

What Scales do you offer?

We are open to many different scales and layout possibilities. This will change, but currently we are only focusing on scales that do not have the frequencies of A4 or F5, due to the natural impedance created by our architecture. So at this time, we will not be building instruments that contain those frequencies either as a fundamental, an octave, or a fifth.

How do I care for and clean my Axiom?

For raw instruments we recommend cleaning 1-2 times a month and before any event in a humid environment. A nitrided instrument should be fine with a cleaning every other month or less, depending on your preference and situation. Also with a nitrided instrument it is wise to prepare for a big outdoor trip or anything like that with a cleaning and thorough oiling. First, wipe it clean with a paper towel soaked/covered in some isopropyl alcohol, as high a percentage as you can get, but any will work. Try not to get the alcohol on the rubber edge trim. Then cover it in either steel lubricant designed to prevent rust from forming and to be mellow on the hands for instruments. We use either Phoenix Handpan Oil, Froglube Gun Lubricant, or Seal One Lubricant. Also, on a budget or in a pinch, mineral oil or coconut oil, or any vegetable oil will work temporarily. Coat heavily with your hands or a microfiber cloth. Also take this opportunity to get the inside of the Handpan. Ideally, wait until a sunny day and then put the instrument directly in the sun and rotate it every minute or so until the whole thing is warm, even a little hot. Then flip and do the same for the bottom. Then let it sit overnight and wipe clean in the morning with a fresh microfiber. Then keep the cloth in your bag and wipe it down after you play and your all set.

What is your return policy?

All sales are final. If for some reason you do not like your instrument, we will gladly build you another, yet you will have to re-home the one you have purchased.

What happens if I damage my instrument or it goes out of tune?

We will re-tune any Axiom that is brought to or shipped to the shop. The owner is responsible for shipping and it will help to get a clear video of the issues so we can give you an accurate estimate. It is natural for Handpans to drift over time the more they are played and the harder they are played. With a gentle touch it could be years before a re-tune is needed. A heavy hand will result in a need for more frequent re-tunes. Pricing for re-tunes will vary, but a standard re-tune with common issues (most re-tunes fall into this category) will be a minimum of $100.

Where are you located?

We are located about an hour and a half outside Las Vegas, Nevada, in a small town called Pahrump.